A Great Insurance Experience. Consistently.

I am writing to you to compliment one of your staff members, Liszanda Norman. 

My partner and I have relocated to JHB over the past month, and it has been a huge ordeal for us.  From cars breaking down, to cars being uplifted and getting hired cars organized withing an hour, Liszanda jumped around and gave us the best service. Her sincerity on the phone was genuine, and she had no hesitation to assist and without any questions asked. 

Thank you to AIB, your team and Santam.  We are extremely happy with the service received from each and every one of your team. 

A Heartfelt thank you. 

I am very pleased to have joined AIB as my insurance broker.

From the beginning, I received outstanding customer service from Rowena. She was incredibly helpful professional, friendly, patient, and went above and beyond to assist me with all my questions and concerns.

It's not every day that you come across such a positive and attentive experience, and I wanted to make sure it didn't go unnoticed.

Please pass along my thanks and recognition to Rowena.

It's clear that customer care is a priority at AIB and that makes me feel confident and well looked after as a client.

I’m writing to express my appreciation for the exceptional service I received from Elizma during a recent matter. Her professionalism, empathy, and dedication have left a lasting impression on me, and I believe it’s important to acknowledge the profound impact she has made.

Elizma approached my situation with genuine care and attentiveness. She listened deeply and held space for me in a way that made me feel truly heard and understood. Her ability to engage with empathy and sincerity transformed a very stressful experience into one where I felt supported and reassured. She restored my trust and confidence in this process.

Elizma exemplifies the kind of service that builds trust and long-term relationships with clients. She is, without a doubt, one of the key reasons I will continue to partner with AIB and ensure I convert all those I manage to influence to move to AIB.

I would just like to place on record my sincere appreciation of the service that Steve and I were provided by Mishkah following our motor claim.

Although the accident occurred on 31 January 2025, the finally repaired vehicle was collected on 13 August 2025, through no fault or delays on the part of AIB, Santam or De Jongh's Panelbeaters.  Unfortunately we had to wait for parts from Japan which was totally out of the control of all parties concerned.

During the almost 6½ months of waiting, Mishkah has been an absolute Star!!  She ensured that we received weekly updates on progress telephonically as well as regular emails..  Her patience, politeness, positive attitude and endearing demeanour is remarkable and is testimony to exactly what Customer Service is all about. Thank you most sincerely from both Steve and I.

In all honesty, it’s been a difficult couple of years, and our economy is cause for lots of sleepless nights. BUT working with a company that ACTUALLY cares, that WANT to help makes all the difference, the service and support you and your team supply is unique and often unexpected. I have come to expect a mediocre service from suppliers in Cape Town and then your staff assist me and it’s as if a weight is lifted from my shoulders. 

I am extremely grateful for the type of service you provide; I realize that you must be dealing with large corporates, but I have always been treated as a VIP (or that’s how I feel when I interact with your staff.

Thank you, Mike.

Warm regards, David

I am blown away by your efficiency and thank you so very much for sorting this out.

Thank you for the outstanding level of friendly & efficient Service that we have received from you over these many years…..much appreciated.

This is a first time for me (dealing with insurance claims) and the experience has been amazing.

Wow, I am speechless and most grateful for your efforts on our behalf! Thank you so much for your dedication and stamina to see it through. I have been with AIB for 17 years now, and I have always enjoyed great customer service, but your assistance tops it all. I am, and remain, a loyal and dedicated client of AIB.

This process has been nothing short of excellence. I wish you nothing but continued success.

The claim has been finalised and the work completed. We would like to compliment you on the excellent service we received from AIB and Santam. The whole process from start to finish was straightforward and efficient and gave us confidence and peace of mind – well done.

Amazing service as always ! I wish I could find staff with your dedication!

I wanted to take a moment to express my sincere appreciation for the outstanding service and assistance you provided since working together. From the moment I interacted with you, it was clear that you genuinely care about your work, the clients and AIB. It's rare to encounter such professionalism and dedication, and I’m truly grateful for it.

This serves as a courtesy to thank you for your impeccable service. Matthew and I are extremely grateful for your understanding, and for your prompt assistance regarding the changes to our policy.

We wanted to take a moment to express our appreciation for your outstanding service. Your professionalism, expertise, and compassion have made a significant difference.

What would I do without you guys. Thank you for awesome service.

We’d like to especially thank you for your outstanding service and support with our claim. You have been absolutely amazing in guiding us and keeping us informed throughout the whole process and we really appreciate it.

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